Anything contained on this page does
not affect your statutory rights as a consumer.
The company;
Barton Fields (Patio & Landscape) Centre Ltd
Lichfield Road
Burton on Trent
Staffordshire
DE13 8ED
Tel 01283 711288 & 01283 711309
Company registered in England - Company No: 5291970, VAT 439 378412
1.0 Placing an order with Barton
Fields (Patio & Landscape) Centre Ltd
You can place an order with Barton Fields (Patio & Landscape) Centre Ltd through
the payment gateway on this web-site, by visiting the centre itself or by
telephone on 01283 711288.
The centre is located at the following address:-
Barton Fields (Patio & Landscape) Centre Ltd
Lichfield Road (A38 Southbound)
Barton under Needwood
Burton on Trent
Staffordshire
DE13 8ED.
Any information passed to Barton Fields will be kept securely and not passed on
to any third party unless required for the delivery of our goods by a third party
haulage company. Please see our Privacy Policy on the website for further
details.
When you place an order with Barton Fields (Patio & Landscape) Centre Ltd
you are making an offer to buy goods. Where possible we will acknowledge your
order. We will check stock availability and the price and in the
unlikely event that the goods are not available or are subject to unexpected
delay and/or there is a pricing error we will endeavour to let you know as soon
as is reasonably possible. You will then have the opportunity to decline the offer if you so wish.
Otherwise, we will confirm the order details with you and our offer and the acceptance
of such forms a contract between Barton Fields (Patio & Landscape) Centre Ltd
and yourself.
2.0 Product Sizes, Colour & Damaged or Faulty Goods
In the unlikely event that you suspect damaged or faulty goods on delivery, please notify us as soon as possible. Where possible if you have received faulty or damaged goods please send us an email containing several images of the product. We will deal with the matter according to your legal rights.
2.1 Product Breakages
At Barton Fields we supply large quantities of paving and a large percentage of these products is imported from all over the world. In some cases you will receive a small amount of slabs that may be broken within the crate or manufactured slabs that may have hair line cracks etc. When ordering landscaping goods it is common practice to over order to ensure you have sufficient landscaping products for your project, so please allow for a small percentage over & above you requirements, a reasonable allowance would be 5-10% extra. Many contractors who lay paving on a weekly basis will try to use the broken or damaged slabs for any cutting that is required on site. Breakages within a paving pack deemed to be excessive, must be reported to us within 5 working days. Please try to use damaged/broken slabs for cuts where possible otherwise they may be unfortunately 'skipped' and end up at a landfill site.
2.2 Landscaping Products - Colours.
Whilst every effort is made to display accurate images on this web-site, many of the products supplied by Barton Fields (Patio & Landscape) Centre Ltd are produced from Natural & Reconstituted Stone. Colours on an electronic device can often appear different to how the colours of the actual product looks to the naked eye. To be 100% sure that the colours are to your liking, please visit our display centre where you can see the product.
2.3 Landscaping Products - Product Sizes & Coverage.
Stated sizes of the landscaping products that we supply are all nominal and for guidance only. Actual product measurements can vary so please do not start any preperation work prior to receiving & checking the actual physical product measurements.
All stated product pack coverages are for guidance only and include the grouting / jointing.
We offer a sample service if required, postage and packaging will be charged however and can be paid by debit/credit card, please order over the telephone.
2.4 Efflorescence
- Efflorescence appears
on concrete paving slab
products as white patches or a lightening of the surface
colour, but seems to disappear when wet. It is formed by a normal chemical
reaction between cement and water which causes calcium hydroxide (lime) to
migrate through damp concrete to the paving surface and then react with carbon
dioxide in the atmosphere resulting in a deposit of calcium carbonate crystals.
Efflorescence is very unpredictable in its occurrence but is more prevalent in
winter when concrete becomes wet and dries more slowly. Although there are cleaners
available, efflorescence is a natural phenomenon and will generally disappear
with the natural weathering process and the passage of time.
- Barton Fields Patio & Landscape Centre Ltd cannot accept responsibility for the effect of efflorescence which is a naturally occuring phenomenon and is a
characteristic of all good quality products with a high cement content.
2.5 Timber Products
Wood is a natural product and therefore susceptible to changes in an outside environment. Extremes of temperature or changes in weather conditions will cause reaction in timber used outdoors. Heat may cause panels to lose shape but this process will be reversed when temperatures subside. Posts and Pergola timber may warp in higher than normal temperatures. This is perfectly natural and in all but the most extreme cases normal shape returns. Sawn timber and particularly machine-rounded items such as sleepers and palisades may split. Natural timber will also contain knots and or knot holes. This is a normal feature of timber and will not affect the structural strength of the wood or the guarantee.
3.0 Delivery Information & Delivery Times
Pallet Courier Delivery
In order to minimise damage and to ensure safe and secure deliveries of goods
by pallet courier, the customer or third party contractor to whom the goods are
being delivered, must ensure that the following criteria are met.
· The
ground must be good solid hard standing (i.e. Concrete, Tarmac or Block Paving
etc.)
· The
ground must not be soft material (i.e. Soil, Gravel/Chippings or Lawn etc.)
· The
ground must be fairly level and even (no sloping ground or potholes etc.)
· There
must be enough access for a large vehicle - normally a Tail-Lift 18 – 26 Tonne
Large Goods Vehicle.
· The
delivery will be made on a tail-lift vehicle with hand operated pallet truck to property frontage unless otherwise specified at the time of order,
· Pallets
will be delivered to the closest point of the property to the main highway. If
the property is a private dwelling this may mean on the pavement outside if
there is no frontage or access to a driveway and a signature will be required. It will be the responsibility of
the customer or third party contractor to ensure that the goods are moved and will not cause
a safety hazard.
· The
delivery driver will not unload materials off the pallets or 'carry' goods onto the property, this is the responsibility
of the customer/site contractor.
· If the
delivery cannot be made due to nobody being on site to sign for the goods, or
the site is not accessible for Large Goods Vehicles and this results in the
goods being sent back to the delivery depot, a re-delivery charge will be made
(usually at least half of the original delivery cost).
· No
guarantee can be made by Barton Fields (Patio & Landscape) Centre Ltd as to specific times for a delivery. Deliveries are usually made between 8.00am and 6.00pm on
the day specified to the customer. However, stated delivery dates are a notification of intent and not a guarantee of delivery, Barton Fields Ltd cannot be held responsible where a delivery fails to arrive due to events beyond our control such as traffic congestion, vehicle breakdowns etc. etc. We suggest where
possible you remain flexible on delivery dates and times.
· It is always recommended that you ensure goods are on site before engaging contractors to start any works.
Local Lorry
Mounted Crane Delivery
· Our own Lorry
Mounted Crane Lorry that is used on a regular basis is about the same size as a
Fire Engine/Refuse Collection Lorry thus please appreciate that good access
adjacent to your property is required. Overhanging trees or narrow access points
can be problematic.
· The
goods will be off-loaded by a mechanical crane to the front of your property
where it is safe to do so and at the discretion of the driver.
· The
driver will not perform any manoeuvre that he / she feels is
un-safe and or could potentially cause harm to persons or damage to goods, property or the vehicle.
· Any
demand for the driver to drive the lorry onto your property that results in damage to any
part of the property incurs no liability to the driver or Barton Fields
(Patio & Landscape) Centre Ltd.
· No
guarantee can be made by Barton Fields (Patio & Landscape) Centre Ltd to a
specific time of delivery. Deliveries are usually made between 8.00am and 4.00pm
on the day specified to the customer. Events beyond our control may result in a
delay such as traffic congestion, vehicle breakdown etc. etc. We suggest where
possible you remain flexible for delivery day and time.
· An
articulated lorry / wagon may be used for larger / bulk orders and the same
principles apply. Please consider that very good access on site is required for
an articulated lorry (i.e. please tell us if you live in a small close/cul-de-sac/narrow
country lane, with many cars parked adjacent your property etc.)
3.1 Day of
Delivery
Barton Fields (Patio & Landscape) Centre Ltd cannot be held responsible for delays in deliveries by third party companies (Pallet Courier Companies / Outside Hauliers etc.).
Estimated delivery dates are for guidance only. On occasion this may be
extended due to circumstances beyond our control. We will not accept claims due
to standing labour, loss of work days or any other situation should this occur.
Barton Fields (Patio & Landscape) Centre Ltd recommend that you order
materials and ensure they are delivered to site before contractors are booked to
start the works. Ensure your site is ready to accept the delivery before the delivery lorry arrives, it can be extremely difficult for the driver to 'drive round the block' a few times whilst vehicles and or equipment are moved to make space for the ordered goods.
Order
Cancellation & Returns.
If you wish to cancel your order you
may do so within 14 days of receiving your order. You must write to us and
inform us of your decision. All associated delivery costs
of returning the goods to Barton Fields (Patio & landscape) Centre Ltd
or the premises of our suppliers will not be issued as part of the
refund. The goods must reach us with the following provisos:-
· Please
take care that the quality of the goods that are to be returned are in no way diminished
as a result of handling the goods beyond what is necessary to establish the
nature, characteristics and functioning of the goods (particularly if it goes
beyond the sort of handling that might reasonably be allowed in a shop). Barton
Fields (Patio & Landscape) Centre Ltd reserve the right to deduct an amount
from the refund, up to the value of the purchase price, should the goods be
returned damaged in any way.
· For any
'Special Order' that you wish to cancel, all associated costs of the
manufacture up to the time of cancellation will not be issued as part of the
refund. Special Order products include all the Cast Stone Ornament section, the
Garden Folly & Stone Arch section as well as any other product that we have
had made to order. Please contact us before you order if you are not sure if the
product you are interested in is classed as a special order. Cancellation of a
‘Direct to Site Order’ will be subject to minimum £50.00 administration fee once the order
is placed.
